InterZet is the largest home internet service provider in St. Petersburg with hundreds of thousands of installations. 
The company’s customer service received a steady inflow of complaints (their number is easy to imagine – there were over 300 employees working at the call center alone). The problems, however, in many cases were not the sole responsibility of the service provider, but rather originated on the client side: equipment malfunction, software settings, viruses, etc. 

At a certain stage of the company’s growth the strong demand for, so to speak, complementary services could no longer be ignored. 
Then a subsidiary company called i-Zet was created to focus on what they call “computer emergencies". The mother company was generating over 3000 customers per month by doing nothing but transferring calls.

All accounting was done manually (of course) via excel files (ouch, not again!). We have already characterized in general the efficiency of such work management, although in the case with i-Zet the Weltschmerz was a lot more painful: MS Excel as a basic means of business processes automation for all that is by far inferior even to 1С. 

OK, so the subsidiary company was set up, and there was a lot of potential for an easy growth there. However, the management had a practical view of the situation, realizing that there was no point in increasing the sales volume without proper automation. 

What is there on the Russian market (that really works)? Basically, just 1C and Ultimate e-Service.
1C is way cheaper, if compared without peeling back the onion. 
However, having performed a minimum comparative analysis, we can make a conclusion, that after major additional work (which is inevitable for 100% of at least somewhat decent businesses) required for 1C to become at any rate comparable to e-Service in functionality, the deployment budgets for both systems become similar, while the implementation period and the risks in case of the 1C project are by times higher.

So in the end, they opted for the Ultimate e-Service/on-site solution.

The deployment project was completed in 45 days. 
That is, calendar days. 
It’s exactly the number of days from the advance payment  to commissioning. 

So, as they say, the picture “several months after". 

The productivity of on-site service engineers increased by 300%. The number of job orders, handled by operators manually, declined from 100% to 4%. 

The number of orders processed increased from 3000 to 10000 per month. 

Net profit has grew by 900%. 

Any impressive?
That’s the way we first think about your profit and then make it real.
Together.